Refund policy

We have a 30-day return policy. You have 30 days after your order is delivered to request a return.

RETURN WINDOW
- Request your return within 30 days of delivery. We can't accept requests made after 30 days.
- A return can only be requested once your order shows as delivered.

WHAT CAN BE RETURNED
To be eligible, your item must be unused, in the same condition you received it, and in its original packaging. You'll also need your order number or proof of purchase. Eligibility also depends on the product and on the return policy of the supplier that ships it, so we confirm whether your item can be returned when you request a return.

ITEMS THAT CAN'T BE RETURNED
- Items that a pet has used
- Opened litter, shampoo, and other consumable or personal care products
- Sale items and gift cards

HOW TO RETURN AN ITEM
1. Email us at support@furever4u.com with your order number and the reason for the return.
2. If your return is accepted, we'll email you a return shipping label and instructions.
3. Pack the item and ship it using that label.

You must use the label we send you. Items sent back without first requesting a return, or sent with a different label or carrier, can't be accepted or refunded.

RETURN SHIPPING
If you've changed your mind, the cost of return shipping is deducted from your refund. If your item arrived damaged, defective, or isn't what you ordered, return shipping is free.

DAMAGED, DEFECTIVE, OR WRONG ITEMS
Please inspect your order when it arrives. If it's damaged, defective, missing items, or not what you ordered, email us within 7 business days of delivery with your order number and a photo of the problem. We'll send a replacement or refund you in full, at no cost to you.

REFUNDS
Once your return has been received and processed, we refund your original payment method. The money usually appears within 5 to 10 business days, depending on your bank.

EXCHANGES
The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

CANCELLATIONS
We can cancel an order for a full refund any time before it ships. Email us as soon as possible with your order number.

QUESTIONS
Email us at support@furever4u.com and we'll help.